Putting out the welcome mat—A qualitative exploration of service delivery processes and procedures as barriers to treatment-seeking for people who use alcohol and other drugs

Original research
by
Francia, Leanne et al

Release Date

2022

Geography

Australia

Language of Resource

English

Full Text Available

Yes

Open Access / OK to Reproduce

Yes

Peer Reviewed

Yes

Objective

This Australian qualitative study explored both people with lived experience of problematic alcohol and other drug use, and health care staff's experiences of service delivery.

Findings/Key points


Within the intake and assessment stages of alcohol and other drug specialist service delivery: time on wait lists; and poor implementation of assessment processes were identified as barriers to treatment-seeking and engagement. Within broader health-care service delivery: organisational expectations around behaviour and engagement; alcohol and other drugs viewed as separate to service role; and limited opportunities to informally engage were identified as barriers to treatment-seeking.

Design/methods

Thirty-nine semi-structured interviews

Keywords

Transitions in care/treatment
About PWUD
Barriers and enablers