Using digital technology to reduce drug-related harms: a targeted service users’ perspective of the Digital Lifelines Scotland programme

Participants described a desire for data privacy, knowledge, and education, and placed a nascent social and personal value on digital devices. Participants pointed to the person-centred individuality of the service provision as one of the reasons to routinely engage with services. Service users experienced an increased sense of value and there was a palpable sense of community, connection and belonging developed through the programme, including interaction with services and devices. Digital inclusion has the potential to provide avenues by which service users can safely and constructively access services and society to improve outcomes.